Chris Medin is head of the Marketing and Troubleshooting division, the Compliance division and the MD of LSOS.

Despite the dramatic Industry changes, most established organisations still hold millions of contracts and policies on their books that were effected 10,15 or 20 plus years ago. Each of these contracts is still binding at law and their terms and conditions must be honoured. It is in this area that many problems, complaints, loss of faith and negative publicity arise. It is also here that a lack of experience can and often does lead to many millions of dollars of invested funds and/or premiums to be lost to institutions.

Other areas where some solid experience comes to the fore are those of Product Development and Product Management. Here knowledge of the technical aspects must be balanced with good market intelligence while keeping a keen commercial eye on competitors and being ever mindful of profitability.

At LSOS we know the market, are well known in the market and we have "lived through" the industry changes. We are in a position to provide you with excellent opinions and recommendations. If necessary, we can even undertake confidential discussions on your behalf with appropriate candidates for full time senior positions.

Some of the areas where we provide support include:

• Problems identification, recommending & implementing solutions
• Customising in-house training programs
• Business retention strategies
• Legacy products management
• Product & market research
• Product development & management
• Sales, marketing and distribution issues
• Conferences and convention